Success story
Assistansbolaget: market leading Swedish roadside assistance thanks to GAT
It all began with a phone call, and a single burning question – how can the roadside assistance process, from breakdown to payment, be streamlined in a single digital application? This query lay the ground for a SmashTech application that would allow Assistansbolaget to revolutionize the Swedish roadside assistance industry. All the necessary functionality, in one place, for three different purposes – customer, dispatch and driver. Using familiar integrations such as Google Maps, Klarna and accurate, up to date data points and APIs from relevant transportation agencies. And what was the result? Just weeks after implementing SmashTech’s software, Assistansbolaget experienced higher customer satisfaction, increased customer retention and an increased capacity for assignments per driver. Within months, the effect was undeniable. With increased capacity per driver, revenues skyrocketed. As a bonus, climate emissions per assignments decreased. Since the software is designed to assign the driver within the closest radius, and aids the driver to find the most efficient driving route, fuel costs and emissions were lowered.
“SmashTech has been an absolutely defining force to our organisation and daily routines. The fact that all the stages of our towing process - everything from GPS location, navigation, customer updates, price calculation to invoicing - can be consolidated in a single software has had a huge impact on the service we can provide for our customers! Not to mention the effect it has had on our employees and our daily routines.”
GAT in action: how Assistansbolaget utilizes GAT
Discover how Assistansbolaget leverages GAT to deliver smarter, more efficient, and transparent assistance to customers on the roads.